Rescue Operations Coordinator

Animal Care & Wellness

Bengaluru

Upto 4,50,000 per annum

No. of Opening(s) – 2

Overview:

We are seeking a dedicated and proactive Rescue Operations Coordinator to lead and oversee all aspects of animal rescue operations. The ideal candidate will possess strong organizational skills, leadership abilities, and a passion for animal welfare. This role involves planning, coordinating, and executing rescue missions while ensuring the safety and well-being of both animals and rescue team members.

Responsibilities:

Rescue Operation Planning

Develop comprehensive plans for rescue operations based on specific needs and requirements.
Coordinate with relevant teams to ensure alignment and support for rescue efforts.

Emergency Response

Respond promptly to animal rescue and distress calls, dispatching the ambulance as needed.
Prioritize urgent situations and coordinate ambulance services accordingly.

Ambulance Coordination

Coordinate scheduling of ambulance services for the release of recovered pets.
Ensure timely and efficient transport of animals to their destinations.

Follow-up and Resolution

Follow up on unresolved rescue cases, providing necessary assistance until satisfactorily resolved.
Close cases once resolved and ensure proper documentation.

Community Engagement

Solicit Google reviews from individuals involved in rescue operations, fostering positive feedback and community engagement.

Resource Mobilization

Identify and mobilize necessary resources for successful rescue missions.
Liaise with suppliers and partners to procure required resources in a timely manner.

Team Coordination

Lead and coordinate rescue teams, providing guidance and support to ensure smooth execution of tasks.
Undertake a range of administrative tasks to ensure staffing requirements and obligations are maintained, including approving timesheets, monitoring call queues, and managing work breaks.

Risk Assessment and Mitigation

Conduct thorough risk assessments before each rescue operation.
Develop strategies to mitigate risks and ensure the safety of rescue teams and individuals in distress.

Communication and Liaison

Maintain open communication with relevant teams, coordinating activities and facilitating cooperation.

Pet Owner Assistance

Assist pet owners in understanding and navigating the helpline number’s IVR system, addressing queries, and providing guidance.
Keep pet owners informed about the status of the ambulance until the animal is safely picked up.

Logistics Management

Manage logistical aspects of rescue operations, ensuring efficient utilization of resources.

Documentation and Reporting

Maintain accurate records of all rescue activities, including mission plans and operational outcomes.
Enter relevant information into the Rescue Management System and medical treatment records.

Training and Capacity Building

Organize training sessions and workshops for rescue team members to enhance their skills in emergency response and rescue operations.
Performing other related duties as required to support the operation of the animal shelter and the welfare of its residents.

Knowledge of:

Proficiency in computer skills, including Microsoft Office, email, presentation software etc.
Familiarity with typical office protocols, methods, and equipment.
Knowledge of safety protocols and adherence to safe working procedures.
Skill in maintaining precise record-keeping.

Qualifications:

Bachelor’s or Master’s degree in communications or any relevant field preferred.

Required Background, Experience and Skills:

Total 4+ years of experience in customer support.
2+ years of experience in emergency response and disaster relief for animals – Extensive background in planning and executing rescue missions during natural disasters, emergencies, and other crisis situations, animal welfare, or related fields.
2+ years of experience in animal behavior assessment and handling – Proficiency in assessing and handling various animal behaviors, including fear, aggression, and trauma, to ensure the safety of both animals and rescuers.
2+ years of experience in veterinary triage and first aid for animals – Solid understanding of veterinary first aid procedures and protocols, including assessing injuries, stabilizing conditions, and administering initial medical care in the field.

Join us in making a difference in the lives of animals. Apply now to become our Rescue Operations Coordinator and help save lives in our community.

This role embodies a commitment to compassion, organization, and advocacy. By overseeing rescue operations and coordinating efforts to provide care and support to animals in need, this position serves as a crucial link between the shelter, the community, and the animals themselves. The ideal candidate will bring a blend of managerial expertise, organizational prowess, and a genuine passion for animal welfare, embodying our mission to make a meaningful impact on the lives of animals and our community. Join us in our pursuit of creating a brighter future for all creatures in need.

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Information

Department

Animal Care & Wellness

Teams

Veterinary Services

Experience

4+ years

Gender

Both (Preferably – Male)

Qualification

Bachelor’s or
Master’s Degree

Working Days

6 days / week

Who Can Apply?

The ideal candidate possesses adaptability to the fast-paced shelter environment along with strong communication and interpersonal skills for engaging diverse audiences.
The candidate possesses a proven ability to multitask, work independently, meet deadlines effectively, and demonstrate strong leadership and team-building capabilities.
With exceptional organizational skills and attention to detail, coupled with proficiency in presentations, problem-solving, and professionalism, be equipped to excel in various aspects of shelter operations.
With a collaborative work ethic, a commitment to ongoing professional development, and strong organizational and time management abilities, contribute effectively to diverse shelter teams while continuously improving skills.
Dedication to animal welfare, upholding high care standards, alignment with the shelter’s mission and values, and advocating for animal welfare. This necessitates a strong compassion for animals and a steadfast commitment to animal welfare principles.
Availability for flexible hours, including evenings, weekends, and holidays.

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Equal Opportunity Employer:

Sarvoham is an equal opportunity employer committed to fostering an inclusive workplace. We embrace diversity and do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability or age. We uphold the principles of equal employment opportunity, ensuring our hiring and workplace practices reflect this commitment.

Work From Home Policy:

We would like to inform you that remote work arrangements are not available for any role within our organization. We believe that the nature of our work necessitates an in-person presence to ensure effective collaboration, communication, and productivity. We appreciate your understanding and cooperation in this matter.

Employment Requirements:

Candidates must successfully clear a comprehensive background check and drug screening process, adhering to the stringent requirements mandated by the employer.