Organizational Development Manager

Operations & Administration

Organizational Development Manager

Bengaluru

Upto 8,00,000 per annum

Competitive salary

No. of Opening(s) – 1

About us:

Sarvoham Animal Foundation is a dedicated non-profit organization committed to the welfare and protection of animals, with operations in both the USA and India. We provide shelter, medical care, and rehabilitation for animals in need. Our mission is to rescue, heal, and find loving homes for abandoned, abused, and neglected animals.

Overview:

The Organizational Development (OD) Manager will lead the development and implementation of systems, processes, and capacity-building strategies to enhance organizational efficiency, staff performance, and long-term sustainability. The role is both strategic and hands-on, supporting the growth of the organization through internal strengthening.

Responsibilities:

Systems & Process Design- Design and implement Standard Operating Procedures (SOPs) for core functions (animal care, HR, operations, administration, donor management, etc.)
Evaluate and improve workflow efficiency across teams.
Develop knowledge management tools and systems (e.g., internal manuals, resource libraries).
Capacity Building & Training- Assess staff skills and identify organizational capacity gaps.
Develop and deliver internal training programs for staff and volunteers.
Support team leaders in building functional reporting structures and accountability systems.
Performance & Impact Monitoring- Set up frameworks for measuring internal performance, service delivery, and staff KPIs.
Support M&E efforts by designing dashboards or tracking tools in collaboration with relevant teams.
Provide analysis and recommendations for process improvements.
Internal Communication & Change Management- Foster a culture of learning, transparency, and collaboration.
Lead change management initiatives when introducing new systems or tools.
Facilitate cross-departmental coordination for smoother operations.
HR & Organizational Support- Support recruitment planning, onboarding, and role clarity efforts.
Collaborate with leadership to improve organizational structure and staffing models.
Assist in building succession plans and leadership development pipelines.

Operational Responsibilities:

Coordinate logistics for meetings, events, and employee activities, including scheduling, and catering arrangements.
Partner with employees to support human resources issues, leaves, health concerns, and compliance matters.
Communicate with department heads regarding performance reviews and escalations.
Conduct wellness events such as birthday and anniversary celebrations, food sponsorships, games, and other events.
Conduct background verifications for new hires before the hiring process is finalized.
Assist with travel arrangements, expense reports, and other administrative tasks as needed.
Serve as a point of contact for internal and external inquiries, routing requests to the appropriate department or individual.
Identify opportunities to streamline processes, improve efficiency, and enhance the employee experience.
Implement best practices and standard operating procedures to optimize recruitment and operational workflows.
Collaborate with cross-functional teams to drive continuous improvement initiatives and achieve organizational goals.
Handle issues related to employee performance, behavior, and other employee management queries.Prepare department-specific assessments covering organizational rules, regulations, tasks, etc.
Conduct exit interviews to understand employee expectations and reduce attrition.
Provide continuous training, motivation, and support for employee wellness.
Assist with payroll processing, benefits administration, and employee inquiries related to HR and operations matters.
Conduct weekly meetings with staff to ensure alignment between employee and organizational expectations.
Reward top performers from each department quarterly based on performance scorecards.
Career planning and career path trajectory.
Performing other related duties as required to support the operation of the animal shelter and the welfare of its residents.

Knowledge of:

Proficiency in computer skills, including Microsoft Office suite, email, and presentation software.
Familiarity with typical office protocols, methods, and equipment.
Knowledge of safety protocols and adherence to safe working procedures.
Skill in maintaining precise record-keeping.

Qualifications:

Bachelor’s or Master’s degree in Social Work, Development Studies, Organizational Psychology, Public Administration, HR, or a related field.
4+ years of professional experience in organizational development, capacity building, nonprofit operations, or process design (NGO experience strongly preferred).

Required Background, Experience and Skills:

Proven ability to analyze systems and implement scalable solutions.
Strong facilitator and trainer; able to engage diverse stakeholders.
Excellent documentation and process-writing skills.
Strong interpersonal skills with an empathetic and collaborative approach.
Familiarity with tools like Google Workspace, Asana, Trello, Notion, Airtable, or other workflow platforms.

Preferred

Experience working in animal welfare, healthcare, education, or community-based programs.
Familiarity with fundraising, donor CRM systems, or grant compliance processes.

If you’re passionate about building strong, mission-driven organizations and have a talent for turning ideas into efficient systems, we’d love to hear from you. This is a unique opportunity to play a foundational role in shaping how our nonprofit operates, grows, and creates lasting impact. Join us in strengthening our internal capacity so we can focus more of our energy on what matters most, serving animals and communities in need.

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Information

Department

Operations &
Administration

Teams

Human Resources

Experience

4+ years

Gender

Both (Preferably – Female)

Qualification

Bachelor’s or
Master’s Degree

Working Days

6 days / week

Who Can Apply?

The ideal candidate possesses adaptability to the fast-paced shelter environment along with strong communication and interpersonal skills for engaging diverse audiences.
The candidate possesses a proven ability to multitask, work independently, meet deadlines effectively, and demonstrate strong leadership and team-building capabilities.
With exceptional organizational skills and attention to detail, coupled with proficiency in presentations, problem-solving, and professionalism, be equipped to excel in various aspects of shelter operations.
With a collaborative work ethic, a commitment to ongoing professional development, and strong organizational and time management abilities, contribute effectively to diverse shelter teams while continuously improving skills.
Dedication to animal welfare, upholding high care standards, alignment with the shelter’s mission and values, and advocating for animal welfare. This necessitates a strong compassion for animals and a steadfast commitment to animal welfare principles.
Availability for flexible hours, including evenings, weekends, and holidays.

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Equal Opportunity Employer:

Sarvoham is an equal opportunity employer committed to fostering an inclusive workplace. We embrace diversity and do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability or age. We uphold the principles of equal employment opportunity, ensuring our hiring and workplace practices reflect this commitment.

Work From Home Policy:

We would like to inform you that remote work arrangements are not available for any role within our organization. We believe that the nature of our work necessitates an in-person presence to ensure effective collaboration, communication, and productivity. We appreciate your understanding and cooperation in this matter.

Employment Requirements:

Candidates must successfully clear a comprehensive background check and drug screening process, adhering to the stringent requirements mandated by the employer.